QUALITY - HOW TO MEET CUSTOMER DEMANDS IN A PROCESS FROM DESIGN TO DISPOSAL

被引：2

作者：

JOHNSON, L

机构：

[1] Volvo Car Corporation, Göteborg

来源：

JOURNAL OF OCCUPATIONAL ACCIDENTS | 1990年 / 13卷 / 1-2期

关键词：

D O I：

10.1016/0376-6349(90)90134-H

中图分类号：

T [工业技术];

学科分类号：

08 ;

摘要：

High quality will be of paramount importance for the future in the automotive industry. Quality is a customer-oriented concept and the whole organisation should have a customer-oriented attitude. This implicates the need for efficient information systems to feed back customers' preferences and demands. In the future knowledge about customers' experience of the products through its entire life cycle will be even more important. © 1990.

引用

页码：167 / 170

页数：4