AFTER SALES SERVICE QUALITY - VIEWS BETWEEN INDUSTRIAL CUSTOMERS AND SERVICE MANAGERS

被引：27

作者：

KASPER, H

LEMMINK, J

机构：

来源：

关键词：

D O I：

10.1016/0019-8501(89)90036-9

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

引用

页码：199 / 208

页数：10

共 14 条

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