Sociotechnical Study of e-Business: Grappling with an Octopus

被引：4

作者：

Clegg, Chris W. ^{[1
]}

Chu, Catherine ^{[2
]}

Smithson, Steve ^{[2
]}

Henney, Alan

Willis, Dianne ^{[3
]}

Jagodzinski, Peter ^{[4
]}

Hopkins, Brian

Icasati-Johanson, Belen ^{[5
,6
]}

Fleck, Steven ^{[5
]}

Nicholls, John ^{[7
]}

Bennett, Stuart ^{[6
,8
]}

Land, Frank ^{[9
,10
,11
]}

Peltu, Malcolm

Patterson, Malcolm ^{[5
]}

机构：

[1] Univ Sheffield, Sheffield, S Yorkshire, England

[2] London Sch Econ, Informat Syst, London, England

[3] Leeds Metropolitan Univ, Informat Management, Leeds, W Yorkshire, England

[4] Univ Plymouth, Human Centred Syst Design, Plymouth, Devon, England

[5] Univ Sheffield, Inst Work Psychol, Sheffield, S Yorkshire, England

[6] Univ Sheffield, Automat Control & Syst Engn Dept, Sheffield, S Yorkshire, England

[7] Univ Oxford, Programming Res Grp, Wolfson Coll, Oxford, England

[8] Univ Sheffield, Rolls Royce Univ Technol Ctr Adv Control, Sheffield, S Yorkshire, England

[9] London Sch Econ, Syst Anal, London, England

[10] London Sch Econ, Informat Management, London, England

[11] London Sch Econ, Dept Informat Syst IS, London, England

来源：

JOURNAL OF ELECTRONIC COMMERCE IN ORGANIZATIONS | 2005年 / 3卷 / 01期

基金：

英国经济与社会研究理事会;

关键词：

e-Business; e-commerce; good practice; sociotechnical systems;

D O I：

10.4018/jeco.2005010104

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

This paper reports on a study that investigated the status and anticipated development of e-Business activity. A prime aim of the study was to increase understanding of the human and organizational issues that arise with e-Business, and the extent to which these are currently addressed. An expert panel method was used, which involved interviewing 70 leading practitioners of and experts in, e-Business in the UK. The findings identify the distinguishing novel features of e-Business, highlight the key issues it raises, and provide evidence of current uptake and impacts. The findings include ideas on good practice. The study emphasizes the importance of taking a holistic, sociotechnical view of the complex set of interrelated changes involved in e-Business.

引用

页码：53 / 71

页数：19

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