The Nursing Incivility Scale: Development and Validation of an Occupation-Specific Measure

被引：96

作者：

Guidroz, Ashley M. ^{[1
]}

Burnfield-Geimer, Jennifer L. ^{[2
]}

Clark, Olga ^{[3
]}

Schwetschenau, Heather M. ^{[4
]}

Jex, Steve M. ^{[5
]}

机构：

[1] Trinity Hlth, 34605 Twelve Mile Rd, Farmington Hills, MI 48331 USA

[2] Human Resources Res Org, Alexandria, VA USA

[3] Univ Hartford, Hartford, CT 06117 USA

[4] VHA Natl Ctr Org Dev, Cincinnati, OH USA

[5] Bowling Green State Univ, Bowling Green, OH 43403 USA

来源：

JOURNAL OF NURSING MEASUREMENT | 2010年 / 18卷 / 03期

关键词：

incivility; nurses; physicians; patients; supervisors;

D O I：

10.1891/1061-3749.18.3.176

中图分类号：

R47 [护理学];

学科分类号：

1011 ;

摘要：

This article describes the development of the Nursing Incivility Scale (NIS), which is designed to assess hospital nursesE experiences with incivility according to specific sources-physicians, coworkers, patients, and direct supervisors. The NIS was developed using focus groups with nurses at a hospital in the midwestern United States and validated during a second survey administered to 163 hospital nurses. Exploratory factor analysis revealed that the NIS items grouped according to a priori scale construction. All subscales showed acceptable reliability and demonstrated acceptable convergent and discriminant validity with other variables. The results indicate that the NIS has good psychometric qualities and can be used by hospitals and health care administrators to assess the prevalence of incivility.

引用

页码：176 / 200

页数：25

共 47 条

[1] Nurses' reports on hospital care in five countries [J].

Aiken, LH ;

Clarke, SP ;

Sloane, DM ;

Sochalski, JA ;

Busse, R ;

Clarke, H ;

Giovannetti, P ;

Hunt, J ;

Rafferty, AM ;

Shamian, J .

HEALTH AFFAIRS, 2001, 20 (03) :43-53

[2] Hospital nurse staffing and patient mortality, nurse burnout, and job dissatisfaction [J].

Aiken, LH ;

Clarke, SP ;

Sloane, DM ;

Sochalski, J ;

Silber, JH .

JAMA-JOURNAL OF THE AMERICAN MEDICAL ASSOCIATION, 2002, 288 (16) :1987-1993

[3] Tit for tat? The spiraling effect of incivility in the workplace [J].

Andersson, LM ;

Pearson, CM .

ACADEMY OF MANAGEMENT REVIEW, 1999, 24 (03) :452-471

[4]

Balzer W., 1997, USERS MANUAL JOB DES

[5] Why this hospital nursing shortage is different [J].

Berliner, HS ;

Ginzberg, E .

JAMA-JOURNAL OF THE AMERICAN MEDICAL ASSOCIATION, 2002, 288 (21) :2742-2744

[6]

Burnfield JL., 2004, 19 ANN C SOC IND ORG

[7]

Cortina L M, 2001, J Occup Health Psychol, V6, P64, DOI 10.1037/1076-8998.6.1.64

[8]

Costello A. B., 2005, PRACTICAL ASSESSMENT, V10, P1, DOI [10.4135/9781412995627, DOI 10.7275/JYJ1-4868]

[9] Measuring workplace bullying [J].

Cowie, H ;

Naylor, P ;

Rivers, I ;

Smith, PK ;

Pereira, B .

AGGRESSION AND VIOLENT BEHAVIOR, 2002, 7 (01) :33-51

[10]

Cox H C, 1987, Nurs Manage, V18, P47

← 1 2 3 4 5 →