The design of manual domain usability evaluation techniques

In this paper we design novel techniques for manual domain usability evaluation. Domain usability is the aspect of a particular user interface that relates to its terminology, hierarchy of terms, feature descriptions and icons, used language and consistency. However, domain usability is often neglected not only by software developers, but also by many researchers. The design of formal means to evaluate existing user interfaces would aid the development of better, domain-usable user interfaces. We designed six qualitative evaluation techniques and one formal evaluation technique based on System Usability Scale (SUS). To show the viability of the designed techniques, we demonstrate each of them in the domain of gospel music. Two of the techniques were used to experimentally verify the impact of specific domain usability aspects on usability and user experience. In this paper we also focus on the equality of the domain usability aspects with the goal of designing domain usability metrics. The preliminary design of the metrics is also presented in this paper and areas of future research are suggested.