Consumer Staff and the Role of Personal Experience in Mental Health Services

被引:9
作者
Colson, Paul W. [1 ]
Francis, Linda E. [2 ]
机构
[1] Harlem Hosp Med Ctr, Charles P Felton Natl TB Ctr, 506 Lenox Ave,Rm 3101A, New York, NY 10037 USA
[2] Case Western Reserve Univ, Dept Med, Cleveland, OH 44106 USA
关键词
Mental health services; consumer staff; peer support;
D O I
10.1080/15332980802237735
中图分类号
C916 [社会工作、社会管理、社会规划];
学科分类号
1204 ;
摘要
The unique contributions of consumer staff are increasingly being recognized in mental health settings. However, little attention has been given to these workers' use of personal experience, a key qualification for these positions. Through fieldwork and semi-structured interviews with consumer and non-consumer staff, we explore what personal experience means, how it is used, and how and when it is disclosed. Our findings indicate a lack of training in applying these skills and tension over "professionalism." Without attention to these issues, organizations using consumer staff may fail to fully realize their contributions while causing increased stress for consumer staff.
引用
收藏
页码:385 / 401
页数:17
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