Impact of Academic Library Services on User Satisfaction: Case Study of Sur University College, Sultanate of Oman

The developing countries need to provide various services in the academic libraries in order to sustain the development. The academic libraries have to afford services based on users' requirements. The users are attracted towards using the academic libraries due to these amenities. These services and facilities of the academic library users have significant impact on the users' satisfaction. This research is conducted to identify the various services and facilities required by the academic library users of Sur University College and their degrees of impact on its users' satisfaction. Primary data were collected from the academic library users. The data related to services such as photocopying facilities, printing facilities, study desk facilities, PC provisions and library catalogue which were provided by the Sur university college academic library were analysed with the different statistical measures to identify the impact levels. An impact model was constructed and developed in measuring the aforesaid factors and the degrees of impacts on the users' satisfactions. Printing and photocopying facilities found to have high significant impact on the Sur university college academic library users. Also, some suggestions were made to provide quality services and increase users' satisfactions.