Integration of Knowledge Management Concepts into Quality System based on ISO 9001 Case Study:: R&D Centers off Automotive Industry

The R&D centers of automotive industry are becoming increasingly innovative, in each day are developing new products which brings higher satisfaction to the customers by the improvement of quality, performance and product safety. The paper analyzes differences between ISO 9001:2008 and ISO-DIS 9001:2014, providing a starting point for organizations that have already implemented the 2008 version and aims to make the transition to the new one. Since projects in the automotive industry are becoming much complex and customer demanding for quality is constantly increasing, it is imperative to learn from previous mistakes and previous projects. This paper analyzes four models of knowledge management that can be easily integrated into quality management and can bring value to the organization through their usage. The original contribution is creation of a model that integrates the knowledge management concepts into the necessary activities for deployment and sustaining a quality management system according to ISO 9001 standard; knowledge management is explored in order to provide an improved product, a better customer relationships and to enhance team work.