ACHIEVING SERVICE EXCELLENCE BY DESIGN: THE ORGANIZATIONAL ALIGNMENT AUDIT

被引：3

作者：

Crotts, John C. ^{[1
]}

Ford, Robert C. ^{[2
]}

机构：

[1] Coll Charleston, Dept Hospitality & Tourism Management, Charleston, SC 29424 USA

[2] Univ Cent Florida, Coll Business Adm, Orlando, FL 32816 USA

来源：

BUSINESS AND PROFESSIONAL COMMUNICATION QUARTERLY | 2008年 / 71卷 / 02期

关键词：

D O I：

10.1177/1080569908317319

中图分类号：

G2 [信息与知识传播];

学科分类号：

05 ; 0503 ;

摘要：

[No abstract available]

引用

页码：233 / 240

页数：9

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