Implementing a Knowledge Management System in a School of Social Work: The Possibilities, Challenges, and Lessons Learned

Managing emerging scientific, professional, and applied practice knowledge has become increasingly more important in the 21st century because economic and social connections in organizations are becoming more complex, associated with greater global connectivity. One approach to this growing complexity and emerging need involves the development of a technology-based knowledge management ( KM) system. This paper describes one human service organization's attempt to implement and capture the complex knowledge needs and requirements for a knowledge management system. The implementation described is in the third year of a five year process. The challenges when incorporating such reorganization will be addressed. This case example also illustrates the complexities, possibilities, and lessons learned while implementing a knowledge management system within a school of social work and subsequently its capacity to be transferred to human service organizations.