Technological innovation, organizational change, and product-related services

被引：0

作者：

Avadikyan, Arman ^{[1
]}

Lhuillery, Stephane ^{[2
,3
]}

Negassi, Syoum ^{[4
]}

机构：

[1] Univ Strasbourg, CNRS, UMR 7522, BETA, Strasbourg, France

[2] ICN Business Sch, Nancy, France

[3] Univ Lorraine, CNRS, UMR 7522, BETA, Nancy, France

[4] Univ Paris 1 Pantheon Sorbonne, Dept Management Sci, Paris, France

来源：

MANAGEMENT | 2016年 / 19卷 / 04期

关键词：

technology; innovation; organization; servitization; product-related services;

D O I：

暂无

中图分类号：

C93 [管理学];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ;

摘要：

The literature regarding the determinants of servitization emphasizes the role of organizational change and usually overlooks the role of technological change. Using an original sample of 1,129 German manufacturing firms, we reverse the hierarchy: product novelty is a main driver of product-related service (PRS) activities. It especially boosts consulting and training services. The structure of the PRS portfolio is dependent on product novelty. Organizational changes toward a more flexible company or the adoption of new advanced manufacturing processes are found, with few exceptions, hardly to influence the decision to offer a product-related service. Our results suggest however, that process innovation is positively linked to the breadth of service surrounding products, whereas organizational innovation is more prone to lead to a larger breadth of services surrounding customer offerings. Product, process, and organizational innovation are not found to be complementary drivers of product-related service offerings.

引用

页码：277 / 304

页数：28

共 109 条

[1] Technology, information, and the decentralization of the firm [J].

Acemoglu, Daron ;

Aghion, Philippe ;

Lelarge, Claire ;

Van Reenen, John ;

Zilibotti, Fabrizio .

QUARTERLY JOURNAL OF ECONOMICS, 2007, 122 (04) :1759-1799

[2]

[Anonymous], 2013, OXFORD HDB INNOVATIO

[3] Organizational antecedents to and consequences of service business orientations in manufacturing companies [J].

Antioco, Michael ;

Moenaert, Rudy K. ;

Lindgreen, Adam ;

Wetzels, Martin G. M. .

JOURNAL OF THE ACADEMY OF MARKETING SCIENCE, 2008, 36 (03) :337-358

[4] Services, products, and the institutional structure of production [J].

Araujo, Luis ;

Spring, Martin .

INDUSTRIAL MARKETING MANAGEMENT, 2006, 35 (07) :797-805

[5] Performance implications of the direct and moderating effects of centralization and formalization on customer orientation [J].

Auh, Seigyoung ;

Mengue, Bulent .

INDUSTRIAL MARKETING MANAGEMENT, 2007, 36 (08) :1022-1034

[6]

Bahrami H., 1996, CALIFORNIA MANAGEMEN, V34, P55

[7]

Baines T., 2013, MADE SERVE MANUFACTU, DOI 10.1002/9781119207955

[8]

Baines T, 2016, INT J OPERA IN PRESS

[9] State-of-the-art in product-service systems [J].

Baines, T. S. ;

Lightfoot, H. W. ;

Evans, S. ;

Neely, A. ;

Greenough, R. ;

Peppard, J. ;

Roy, R. ;

Shehab, E. ;

Braganza, A. ;

Tiwari, A. ;

Alcock, J. R. ;

Angus, J. P. ;

Bastl, M. ;

Cousens, A. ;

Irving, P. ;

Johnson, M. ;

Kingston, J. ;

Lockett, H. ;

Martinez, V. ;

Michele, P. ;

Tranfield, D. ;

Walton, I. M. ;

Wilson, H. .

PROCEEDINGS OF THE INSTITUTION OF MECHANICAL ENGINEERS PART B-JOURNAL OF ENGINEERING MANUFACTURE, 2007, 221 (10) :1543-1552

[10] The servitization of manufacturing A review of literature and reflection on future challenges [J].

Baines, T. S. ;

Lightfoot, H. W. ;

Benedettini, O. ;

Kay, J. M. .

JOURNAL OF MANUFACTURING TECHNOLOGY MANAGEMENT, 2009, 20 (05) :547-567

← 1 2 3 4 5 6 7 8 9 10 →