EMPLOYEE AND CUSTOMER PERCEPTIONS OF SERVICE IN BANKS

被引：269

作者：

SCHNEIDER, B

PARKINGTON, JJ

BUXTON, VM

机构：

[1] GOVT EMPLOYEES INSURANCE CO,WASHINGTON,DC 20076

[2] STANDARD OIL CO OHIO,DIV EMPLOYEE RELAT,PSYCHOL SERV,TOLEDO,OH 44115

来源：

关键词：

D O I：

10.2307/2392454

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

引用

页码：252 / 267

页数：16

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