DIFFERENTIATION - BEGIN WITH THE CONSUMER

被引:8
作者
FULMER, WE [1 ]
GOODWIN, J [1 ]
机构
[1] UNIV VIRGINIA,COLGATE DARDEN GRAD SCH BUSINESS,CHARLOTTESVILLE,VA 22903
关键词
D O I
10.1016/0007-6813(88)90055-9
中图分类号
F [经济];
学科分类号
02 ;
摘要
引用
收藏
页码:55 / 63
页数:9
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