RELATION AMONG THE QUALITY OF RECEIVED INFORMATION AND PROFESSIONALS' DECISION MAKING LEVEL IN THE BUSINESS AREA

This paper presents the results of a research aimed to investigate the relationship among the quality of information received by business professionals and their level of decision making. The motivation for this study came from discussions about the mass spreading of data and its reflections in the management of organizations. It is a descriptive study, of a quantitative character, and it had a questionnaire as instrument for data collecting whose the final sample consisted of 311 professionals from two cities of the State of Parana. The validation of the instrument was performed through the Confirmatory Factor Analysis and Cronbach Alpha. The main techniques employed to work with data were: Exploratory Factorial Analysis, Spearman Correlation, Conglomerate Analysis and Variance Analysis. The original dimensions of the model were unified into two factors for the quality of the information, which symbolize the information congruence with organizational tyfications and their usefulness and usability. The results indicated that groups of individuals who make tactical decisions have a disproportionate representation from the other ones about the quality of information; and it is possible to admit that for them the quality of information brings a new connotation, which is leveled in terms of inner information coherence and its proficiency for practice. The results of this study contribute to a better analysis of the literature gap reported by Petter, DeLone and McLean (2013), regarding the lack of representative variables to the construct quality of the information, as well as its relations with the decision process.