The impact of customers' demands for lower logistics costs in the automotive industry supply chain on companies' business processes

Companies that operate in the international automotive industry face various cost-related demands, including demands for lower logistics costs. For the purpose of assessing the situation in the field of logistics, a survey was carried out on a sample of Slovenian manufacturing companies that are part of the international supplier chain. The goal of the study is to determine whether the various demands of customers for lower logistics costs have an impact on the business processes of Slovenian companies. The results of the statistical analysis highlight the importance of cooperation between departments within companies when customers demand lower logistics costs and emphasize the importance of introducing innovations in the optimization of these costs. The case study also represents a current reference for other sectors of the economy on the topic of logistics process management and on strengthening relations in international supply chains.