CONNECTIVITY, SIMPLIFICATION, AND PERFORMANCE MEASUREMENT: GUIDELINES FOR BUSINESS PROCESS STRATEGISTS IN RE-ENGINEERING PROJECTS

被引：0

作者：

Lederer, Matthias ^{[1
]}

Huber, Sebastian ^{[1
]}

机构：

[1] Univ Erlangen Nurnberg, Chair Informat Syst Serv Proc Intelligence, Erlangen, Germany

来源：

IADIS-INTERNATIONAL JOURNAL ON COMPUTER SCIENCE AND INFORMATION SYSTEMS | 2014年 / 9卷 / 02期

关键词：

Business Process Optimization; Business Process Redesign; Process Transparency Management; Strategy Process Matrix; Performance Measurement;

D O I：

暂无

中图分类号：

TP39 [计算机的应用];

学科分类号：

081203 ; 0835 ;

摘要：

Nowadays, the alignment of business processes to corporate strategy is an important success factor. However, especially implemented business processes do not sufficiently incorporate business objectives. Process managers are facing the challenge on how to optimize already established workflows in organizations based on strategic goals. This contribution proposes a new modeling approach that links business objectives with flow objects of business processes in a combined Strategy Process Matrix. Three basic optimization rules are derived to give process owners concrete recommendations for actions to increase the strategy achievement of processes. This transparent optimization approach is evaluated as a case study in customer support of a manufacturing company from Switzerland and demonstrates its benefits.

引用

页码：132 / 145

页数：14

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