DECISION SUPPORT FOR EXCEPTION HANDLING AND QUALITY-CONTROL IN OFFICE OPERATIONS

被引：10
作者：
STRONG, DM
机构：
[1] Boston University, Boston, MA
来源：
DECISION SUPPORT SYSTEMS | 1992年 / 8卷 / 03期
关键词：
DECISION SUPPORT; EXCEPTION HANDLING; QUALITY CONTROL; ORDER FULFILLMENT;
D O I：
10.1016/0167-9236(92)90016-I
中图分类号：
TP18 [人工智能理论];
学科分类号：
081104 ; 0812 ; 0835 ; 1405 ;
摘要：
This paper compares and contrasts the approaches of two companies to providing decision support within their office information systems. The offices examined in both companies perform order fulfillment functions. Examples from the companies are presented to illustrate options for providing decision support and the difficulties of matching computer-based support to an underlying office decision process. Three design options, the level of decision automation, the level of decision support, and the accessability of information for decision making, are evaluated in the context of the examples.
引用
收藏
页码：217 / 227
页数：11
相关论文
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