PROCESS APPROACH TO KNOWLEDGE MANAGEMENT

被引:2
作者
Kotarba, Marcin [1 ]
机构
[1] Warsaw Univ Technol, Fac Management, Warsaw, Poland
关键词
organizational knowledge; knowledge management; knowledge activities; knowledge management model; process model; process hierarchy; process approach to knowledge management; process visualization; business process modeling notation (BPMN); process evaluation and scoring;
D O I
10.2478/v10238-012-0036-5
中图分类号
C93 [管理学];
学科分类号
12 ; 1201 ; 1202 ; 120202 ;
摘要
The article points out the limited availability of practical implementation guidelines, methods and tools as one of the core issues in the widespread usage of knowledge management (KM) in organizations. The process approach is proposed as an efficient way to understand the scope of knowledge management and to plan its development or improvement, in line with organizational strategy. The role of information technology (IT) in supporting knowledge management is emphasized and key functional groups of IT systems are listed. A sample section of the detailed process model is presented for the KM resource identification master process, with a BPMN graphical visualization. Both the process model and the detailed specification of IT systems supporting knowledge management are considered by the author as complex structures that require to be hosted in a dedicated support environment. Key assumptions of a tool, named KMBoost, are outlined to show how a simple, but interactive toolset can foster the understanding and usage of the KM process model. In the concluding remarks a high level SWOT analysis of the KM process model and the KMBoost tool is conducted.
引用
收藏
页码:67 / 80
页数:14
相关论文
共 16 条
  • [1] [Anonymous], 1995, FOREIGN TERMS DICT P
  • [2] Bergman E, DARWIN MAGAZINE
  • [3] Buono A. F., 2005, CHALLENGES ISSUES KN
  • [4] Capterra Firma, KNOWL MAN SOFTW DIR
  • [5] Firm KPMG, 2000 KNOWL MAN RES R
  • [6] Firm KPMG, NON TRADITIONAL REF
  • [7] Gartner Corporation, KNOWL MAN SYST
  • [8] Knight T., 2003, KNOWLEDGE MANAGEMENT
  • [9] Knowledge Storm Corporation, 2007, KNOWL STORM NETW
  • [10] Mouritsen J., 2003, INT CAP STAT NEW GUI