Document delivery at CISTI

The history, mandate and organization of CISTI's Document Delivery services is described, in particular the impact of recent institution-wide strategic planning on the priorities and operations of the Document Delivery Section, The CISTI collection is the foundation of the document delivery services, A review of recent developments affecting the nature of the serials collection is provided, describing the impact of budget cuts and electronic publishing, A description of the bibliographic and physical access to the serials collection assists the reader in understanding the subsequent detailed explanation of the various services offered by Document Delivery, This is followed by an analysis of CISTI's document delivery clients and partners, The article concludes with a discussion of how technology has been used and will be used to ensure that CISTI's Document Delivery services remain relevant to its clients and cost effective in a competitive environment.