A UNIFIED METHOD FOR THE DESIGN OF TELECOMMUNICATION SERVICES

被引：0
|
作者：
BYERLEY, PF [1 ]
DENLEY, I [1 ]
VOIGT, UB [1 ]
FLORUSS, S [1 ]
HERMANN, S [1 ]
机构：
[1] UNIV LONDON UNIV COLL,ERGON UNIT,LONDON WC1E 6BT,ENGLAND
来源：
ERGONOMICS | 1994年 / 37卷 / 10期
关键词：
INTEGRATED BROAD-BAND COMMUNICATIONS (IBC); DESIGN METHOD; TELECOMMUNICATION SERVICES;
D O I：
10.1080/00140139408964948
中图分类号：
T [工业技术];
学科分类号：
08 ;
摘要：
This paper describes a method for the design of telecommunication services. The method is aimed specifically at Integrated Broadband Communications (IBC) services, and describes two perspectives to the design of applications: the external perspective and the internal perspective. An external perspective is one that enables the whole application to be viewed for the purposes of the design of communication support. An internal perspective is one that enables consideration of only part of the application from the point of view of a human communicating entity. The use of the method is illustrated with respect to a tourism application.
引用
收藏
页码：1729 / 1747
页数：19
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