MANAGEMENT POLICIES TO IMPROVE THE EFFECTIVENESS OF MULTISTATION SERVICE ORGANIZATIONS

被引：3

作者：

CLARK, TD

HAMMOND, DH

COSSICK, KL

机构：

[1] UNIV NEW ORLEANS,DEPT MANAGEMENT,NEW ORLEANS,LA 70148

[2] UNIV HOUSTON,DEPT DECIS & INFORMAT SCI,HOUSTON,TX 77204

来源：

DECISION SCIENCES | 1992年 / 23卷 / 04期

关键词：

D O I：

10.1111/j.1540-5915.1992.tb00432.x

中图分类号：

C93 [管理学];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ;

摘要：

A SLAM based simulation model of a multi-station, tandem queuing structure characteristic of a variety of service systems is employed to test various design options for the system. The model is based on an extensive study of the State of Florida driver licensing offices. The multiple objectives of low time in the system for customers and the efficient use of personnel resources are employed to measure the benefits of policy options. The use of simulation analysis permits the incorporation of complex system characteristics, therefore providing a realistic representation of the effects of possible management actions. Effective methods to control labor in such systems are suggested.

引用

页码：1009 / 1022

页数：14

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[2]

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