IMPACT ASSESSMENT OF THE UNIVERSITY STUDENT COUNSELING SERVICE FOR STUDENTS RISK DUE TO POOR ACADEMIC PERFORMANCE

This article presents the evaluation of the UPC Student Tutorial Service of for students with a poor academic performance and who are at risk of being dismissed from the university. This study aims at investigating the students perception of the tutorial service when they are at academic risk, taking into account their attendance and how they overcame the risk. Semi-structured interviews were carried out with 24 students at academic risk and the study of their perceptions was based on four dimensions: general services, methodology, facilitator and suggestions. The results reveal that most students regardless of their risk status or attendance, appreciate the service, especially the support provided by the university and the facilitator as well as providing their suggestions to implement the service. The results are discussed based on the theoretical approach of the tutorial services provided.