Innovative impact planning and assessment through Global Libraries

Purpose - The purpose of this paper is to describe a range of innovative (for public library performance measurement and impact assessment) methods and tools developed by country teams as part of the Global Libraries (GL) initiative. Short reports are provided on: a return on investment study, a simplified data processing system for library managers and an online reporting system for public libraries in Ukraine; a study of the public image of Polish libraries in print mass media, two approaches to sustainability of performance measurement and impact assessment in Romania, through tools to conduct pop-up surveys and use of agricultural subsidies support data, assessments of changes in public library managers' planning efforts in Poland and of their perceptions of libraries and their own role, using Modified Delphi forecasting, in Lithuania, two ways of focussing on the world of public library users by engaging non-profit organizations in library research in Poland and conducting impact studies in virtual environments in Chile. Design/methodology/approach - A range of methods and tools and their uses are described. Findings - No specific research findings are reported. Research limitations/implications - All of these tools and methods have been (or are being) trialed in national public library contexts; some have been developed over several years. Practical implications - Useful for people in other (non-GL) countries who may be contemplating public library evaluation at regional, national or local level or who are interested in performance measurement and impact evaluation. Social implications - This paper is part of a GL effort to share what participants have learnt about impact planning and assessment in public libraries with the wider international libraries community. Originality/value - The impact planning and assessment program of GL has been the largest sustained international public library evaluation program so far attempted. This paper reports on the more innovative evaluation activities undertaken at country level through this program.