EQUITY AND DISCONFIRMATION PERCEPTIONS AS INFLUENCES ON MERCHANT AND PRODUCT SATISFACTION

被引:481
作者
OLIVER, RL [1 ]
SWAN, JE [1 ]
机构
[1] UNIV ALABAMA, SCH BUSINESS, DEPT MKT, BIRMINGHAM, AL 35294 USA
关键词
D O I
10.1086/209223
中图分类号
F [经济];
学科分类号
02 ;
摘要
引用
收藏
页码:372 / 383
页数:12
相关论文
共 44 条
[41]  
SWAN JE, 1981, J RETAILING, V57, P49
[42]   MODELS OF CONSUMER SATISFACTION FORMATION - AN EXTENSION [J].
TSE, DK ;
WILTON, PC .
JOURNAL OF MARKETING RESEARCH, 1988, 25 (02) :204-212
[43]  
Westbrook R.A., 1981, ADV CONSUM RES, P94
[44]   PERCEIVED FAIRNESS AND PLEASANTNESS OF SOCIAL EXCHANGE SITUATIONS - 2 FACTORIAL STUDIES OF INEQUITY [J].
WICKER, AW ;
BUSHWEILER, G .
JOURNAL OF PERSONALITY AND SOCIAL PSYCHOLOGY, 1970, 15 (01) :63-+