Real-time inbound decision support system for enhancing the performance of a food warehouse

Purpose - With the increasing concerns about food management, attention is placed on the monitoring of different potential risk factors for food handling. Therefore, the purpose of this paper is to propose a system that helps facilitate and improve the quality of decision making, reduces the level of substandard goods, and facilitates data capturing and manipulation, to help a warehouses improve quality assurance in the inventory-receiving process with the support of technology. Design/methodology/approach - This system consists of three modules, which integrate the radio frequency identification (RFID) technology, case-based reasoning (CBR), and fuzzy reasoning (FR) technique to help monitor food quality assurance activities. In the first module, the data collection module, raw warehouse and work station information are collected. In the second module, the data sorting module, the collected data are stored in a database. In this module, data are decoded, and the coding stored in the RFID tags are transformed into meaningful information. The last module is the decision-making module, through which the operation guidelines and optimal storage conditions are determined. Findings - To validate the feasibility of the proposed system, a case study was conducted in food manufacturing companies. A pilot run of the system revealed that the performance of the receiving operation assignment and food quality assurance activities improved significantly. Originality/value - In summary, the major contribution of this paper is to develop an effective infrastructure for managing food-receiving process and facilitating decision making in quality assurance. Integrating CBR and FR techniques to improve the quality of decision making on food inventories is an emerging idea. The system development roadmap demonstrates the way to future research opportunities for managing food inventories in the receiving operations and implementing artificial intelligent techniques in the logistics industry.