An Integrated Approach to Information Systems Development for Supporting Customer-Centric Business Process

被引：0
作者：
Kim, Han-Gook [1 ]
Iijima, Junichi [1 ]
Ho, Sho [1 ]
机构：
[1] Tokyo Inst Technol, Dept Ind Engn & Management, Tokyo 1528550, Japan
来源：
INDUSTRIAL ENGINEERING AND MANAGEMENT SYSTEMS | 2007年 / 6卷 / 01期
关键词：
Customer-centric; Integrated Approach; Customer Profile; Business Process; Information System;
D O I：
暂无
中图分类号：
T [工业技术];
学科分类号：
08 ;
摘要：
The issue of customer-centric enterprise focusing on realizing customer needs has recently received considerable attention in the corporate world. However, little research has yet been reported on developing Information Systems (IS) supporting the customer-centric enterprises. This research proposes an integrated approach of IS development that supports organizations aiming to become customer-centric enterprises using various customer profiles. In this paper, we propose an integrated approach unifying goal modeling, business process modeling, and information systems modeling. The approach is expected to be seamlessly linked with the object-oriented systems development approach. Finally, we apply this approach to the real case of a securities company in Japan.
引用
收藏
页码：28 / 39
页数：12
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