CAN DECEPTION BY SALESPERSONS AND CUSTOMERS BE DETECTED THROUGH NONVERBAL BEHAVIORAL CUES

被引:54
作者
DEPAULO, PJ [1 ]
DEPAULO, BM [1 ]
机构
[1] UNIV VIRGINIA,CHARLOTTESVILLE,VA 22903
关键词
D O I
10.1111/j.1559-1816.1989.tb01463.x
中图分类号
B84 [心理学];
学科分类号
04 ; 0402 ;
摘要
引用
收藏
页码:1552 / 1577
页数:26
相关论文
共 31 条
[1]  
ALLEN RY, 1984, SELLING DYNAMICS
[2]  
ALLERHEILIGEN R, 1985, J MACROMARKETING, V5, P4
[3]  
Baxter J. C, 1982, NONVERBAL COMMUNICAT
[4]   NONVERBAL-COMMUNICATION IN MARKETING - TOWARD A COMMUNICATIONAL ANALYSIS [J].
BONOMA, TV ;
FELDER, LC .
JOURNAL OF MARKETING RESEARCH, 1977, 14 (02) :169-180
[5]  
CALFEE JE, 1987, ASS CONSUMER RES ANN
[6]  
CARR AZ, 1968, HARVARD BUS REV, V46, P143
[7]   APPLICABILITY OF BIG LIE TECHNIQUE AND LAST CLEAR CHANCE DOCTRINE TO BARGAINING [J].
CHERTKOFF, JM ;
BAIRD, SL .
JOURNAL OF PERSONALITY AND SOCIAL PSYCHOLOGY, 1971, 20 (03) :298-+
[8]  
Chonko, 1983, J PERSONAL SELLING S, V3, P41, DOI [10.1080/08853134.1983.10754347, DOI 10.1080/08853134.1983.10754347]
[9]  
Cialdini RB, 1985, INFLUENCE SCI PRACTI
[10]   ON-THE-JOB EXPERIENCE AND SKILL AT DETECTING DECEPTION [J].
DEPAULO, BM ;
PFEIFER, RL .
JOURNAL OF APPLIED SOCIAL PSYCHOLOGY, 1986, 16 (03) :249-267