MEASUREMENT OF SOFTWARE SERVICE QUALITY FOR LARGE TELECOMMUNICATIONS SYSTEMS

被引：5
作者：
HUDEPOHL, JP
机构：
[1] Northern Telecom Inc., Integrated Network Systems, Research Triangle Park
来源：
IEEE JOURNAL ON SELECTED AREAS IN COMMUNICATIONS | 1990年 / 8卷 / 02期
关键词：
D O I：
10.1109/49.46874
中图分类号：
TM [电工技术]; TN [电子技术、通信技术];
学科分类号：
0808 ; 0809 ;
摘要：
There is a great and increasing need to understand postdevelopment software quality from the customer perspective. Measurement concepts from the service quality field are integrated into this understanding to arrive at a new measurement perspective—“software service quality.” Attention is given to software service quality measurement in the telecommunications switching environment. Environment dynamics and the composition of customer satisfaction are explained. Measurements are made at gaps in the software delivery-process and management is responsible for the success of the measurement process. Software-service quality measurement can be a strategic tool that can help increase a supplier's competitiveness. © 1990 IEEE
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页码：210 / 218
页数：9
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