The Personal Data of Library Users: Managing the Issues

Data have become a central element of our societies and are increasingly dependent on new technologies and personalized services. Libraries are not immune to this trend. Managing users' personal information has become an integral part of a library's activities and services. To fully grasp this challenge and the related issues, this article outlines the legal framework for data management in Canada and the United States, as well as the inherent ethical aspects. The different stages of a global data management process are presented as well as technological solutions that ensure the protection of the personal data of library users.