Structured Interview Questions for Selecting Productive, Emotionally Mature, and Helpful Employees

被引：13

作者：

Carson, Kerry David ^{[1
]}

Carson, Paula Phillips ^{[1
]}

Fontenot, Gwen ^{[1
]}

Burdin, John J., Jr. ^{[1
]}

机构：

[1] Univ Louisiana Lafayette, Moody Coll Business, Lafayette, LA 70504 USA

来源：

HEALTH CARE MANAGER | 2005年 / 24卷 / 03期

关键词：

emotional intelligence; mental ability; organizational citizenship;

D O I：

10.1097/00126450-200507000-00004

中图分类号：

R19 [保健组织与事业（卫生事业管理）];

学科分类号：

摘要：

Behavioral description questions for a structured interview format are provided so that managers can probe an applicant's intelligence, emotional intelligence, and organizational citizenship behaviors. Research suggests that the best performing employees are high on intelligence, and the most socially competent employees are high on emotional intelligence. A study was conducted with a nursing department, and results indicate that emotional intelligence is related to organizational citizenship behaviors. Those individuals high on organizational citizenship behaviors exceed formal role expectations and positively influence organization outcomes.

引用

页码：209 / 215

页数：7

共 30 条

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