eGovernment Services in Bosnia and Herzegovina

During war years (1992-1995) in Bosnia and Herzegovina development of information society and usage of information and communication technologies (ICT) were halted whilst expansion of the ICT recorded the highest figures in the whole world. As result, Bosnia and Herzegovina (B&H) society is at bottom line regarding the development and usage of IC technologies. Post-war development of the information society has not been following world trends because of the complexity of B&H constitution that limits development on many B&H segments including the ICT. Basic prerequisites for further development of ICT have been established through state-level adoption of documents covering the Policy, Strategy and Action plan for the development of the information society in B&H for the period 2004 - 2010. According to several analysis reports on this sector published by WEF, UNDP, the Secretariat of eSEE, telecomm operators and other institutions, wherein world standards have been taken as reference, the basic ICT infrastructure in B&H is rather well developed what makes suitable environment for development. In the post-war development of the B&H information society the international community has provided substantial support through its' organizations including UNDP, USAID, EC and others. Through increased engagements of all relevant players, through adopted legal framework and through the framework to be adopted substantial improvement in the development of the B&H ICT can be expected.