This article focusses on organizations that deliver products consisting of information. These organizations have gained fewer benefits from the introduction of information technology then manufacturing companies. An explanation for this finding is that current information system design methodologies do not provide the appropriate tools. They are directed at analyzing and designing information systems for control and do not make a distinction between information handling processes that are part of the control system of an organization and information processes that are part of the production system. The business process redesign approach that gets more and more attention offers a way of thinking and designing to overcome these shortcomings. Comparing business process redesign with information systems design makes the strong points of both visible. We propose an integration of business process redesign in the system design process as a solution.
