A LONGITUDINAL ASSESSMENT OF CONSUMER SATISFACTION DISSATISFACTION - THE DYNAMIC ASPECT OF THE COGNITIVE PROCESS

被引：383

作者：

LABARBERA, PA ^{[1
]}

MAZURSKY, D ^{[1
]}

机构：

[1] HEBREW UNIV JERUSALEM,SCH BUSINESS ADM,JERUSALEM,ISRAEL

来源：

关键词：

D O I：

10.1177/002224378302000406

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

引用

页码：393 / 404

页数：12

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