AN EXAMINATION OF THE APPLICATION OF THE UMIST QUALITY IMPROVEMENT FRAMEWORK

被引：0
作者：
DALE, BG
PRAPOPOULOS, M
机构：
[1] Quality Management Centre, Manchester School of Management, University of Manchester Institute of Science and Technology
[2] Prapopoulos Bros SA, Perivola
来源：
PROCEEDINGS OF THE INSTITUTION OF MECHANICAL ENGINEERS PART B-JOURNAL OF ENGINEERING MANUFACTURE | 1995年 / 209卷 / 04期
关键词：
QUALITY IMPROVEMENT; PLANNING FOR QUALITY; TOTAL QUALITY MANAGEMENT; QUALITY MANAGEMENT APPROACH;
D O I：
10.1243/PIME_PROC_1995_209_084_02
中图分类号：
T [工业技术];
学科分类号：
08 ;
摘要：
This paper examines the application of the UMIST generic quality improvement framework to a representative sample of companies residing within the Trafford Park industrial area. The II companies were introduced to the framework through seminar and syndicate work and two frameworks were developed to suit the needs of both large and small companies respectively. The frameworks are reasonably similar but the representatives of the larger companies tended to be more specific about some elements of the framework. The small companies did not see the need to carry out formal planning in the same manner as large companies but, on the other hand, there is more of a requirement to concentrate on basic issues such as a complaints procedure and company newsletter. The service companies perceived a grey area between some of the elements in the systems and techniques and measurement and feedback sections of the framework. It is also apparent that service companies have more difficulties with the application of quality management tools and techniques and performance measurements than their manufacturing counterparts.
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页码：277 / 285
页数：9
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