Improving metro-airport connection service for tourism development: Using hybrid MCDM models

被引:80
作者
Liu, Chui-Hua [1 ]
Tzeng, Gwo-Hshiung [2 ,3 ]
Lee, Ming-Huei [4 ]
Lee, Po-Yen [5 ]
机构
[1] Kainan Univ, Dept Tourism & Hospitality, 1 Kainan Rd, Taoyuan 33857, Taiwan
[2] Kainan Univ, Inst Project Management, Taoyuan 33857, Taiwan
[3] Natl Chiao Tung Univ, Inst Management Technol, Hsinchu 300, Taiwan
[4] Hsing Wu Univ, Dept Tourism & Leisure, New Taipei, Taiwan
[5] York Univ, Schulich Sch Business, IMBA, N York, ON M3J 1P3, Canada
关键词
Tourism and transport; DEMATEL (decision-making trial and evaluation laboratory); DANP (DEMATEL-based analytic network process); VIKOR; MCDM (multiple criteria decision-making);
D O I
10.1016/j.tmp.2012.09.004
中图分类号
F [经济];
学科分类号
02 ;
摘要
Few studies in tourism and transport have discussed the connection service between metro systems with urban airports or proposed strategies to assist in improving performance for long-term development. The purpose of this study is to address this problem using the novel method of hybrid MCDM (multiple criteria decision-making), including DEMATEL (decision-making trial and evaluation laboratory), DANP (the DEMATEL-based analytic network process) and VIKOR, to examine the influential relationships among dimensions and criteria of the empirical case and to ultimately present the best improvement schemes, which are valuable for both practitioners and researchers and for those destinations attempted to integrate the urban transport with tourism development. (C) 2012 Elsevier Ltd. All rights reserved.
引用
收藏
页码:95 / 107
页数:13
相关论文
共 94 条
[11]  
Ekinci Y., 2003, International Journal of Hospitality Management, V22, P47, DOI 10.1016/S0278-4319(02)00072-5
[12]   A NATIONAL CUSTOMER SATISFACTION BAROMETER - THE SWEDISH EXPERIENCE [J].
FORNELL, C .
JOURNAL OF MARKETING, 1992, 56 (01) :6-21
[13]  
Givoni M., 2003, EUR COUNC EN EFF EC
[14]   Airline and railway integration [J].
Givoni, Moshe ;
Banister, David .
TRANSPORT POLICY, 2006, 13 (05) :386-397
[15]  
Gronholdt L, 2000, TOTAL QUAL MANAGE, V11, pS509
[16]   Mind the map! The impact of transit maps on path choice in public transit [J].
Guo, Zhan .
TRANSPORTATION RESEARCH PART A-POLICY AND PRACTICE, 2011, 45 (07) :625-639
[17]  
Halstead D., 1994, J ACAD MARKET SCI, V22, P114, DOI [10.1177/0092070394222002, DOI 10.1177/0092070394222002]
[18]  
Horner P., 1996, TRAVEL AGENCY PRACTI, P10
[19]   A service quality measurement architecture for hot spring hotels in Taiwan [J].
Hsieh, Ling-Feng ;
Lin, Li-Hung ;
Lin, Yi-Yin .
TOURISM MANAGEMENT, 2008, 29 (03) :429-438
[20]  
Hsu C. H., RESOURCES C IN PRESS, V66, P95