SELF-EVALUATION AS A MEANS OF CONTINUOUS IMPROVEMENT: THE EXPERIENCE OF UNED'S MAJOR: ENGLISH TEACHING FOR ELEMENTARY SCHOOL STUDENTS

This paper's aim is to share experiences of two self-evaluation processes developed by Distance State University in Costa Rica for the major: Teaching English to Elementary Students. The first self-evaluation process was developed from 2003 to 2005. From the analysis of the collected data, an improvement plan was developed with the main achievement being the redesign of the diplomado and bachelor levels and the design of a new level: Licenciatura. The second self-evaluation process was implemented from 2011 to 2013. From this second process, an evaluation report for accreditation was presented to SINAES in April, 2013. In conjunction with this report, a strategy for continuous improvement was designed with the purpose of guaranteeing high quality education.