Transfer climate in end-user computing The influence of trainee characteristics and supervisory support

Purpose - Although end-user computing (EUC) training has received significant attention among academics and practitioners, the effective transfer of trained EUC skills is a relatively neglected issue. Analysis of factors affecting the EUC transfer process will aid in understanding and improving training transfer. Hence, the purpose of this paper is to underscore key trainee characteristics and facets of the work environment that influence EUC training transfer. Design/methodology/approach - The theoretical framework includes prior computer experience, computer anxiety, computer self-efficacy, pre-training motivation and perceived job utility as significant trainee factors influencing the EUC transfer process. In addition, the model includes supervisory support as an important constituent of the EUC transfer process. Findings - The model highlights the mediating roles of computer self-efficacy and pre-training motivation in predicting motivation to transfer. In addition, it points out that several factors work simultaneously to influence motivation to transfer EUC training. Practical implications - Supervisory support in the pre- and post-training environment is extremely crucial in determining EUC training success. Specifically, supervisors should be able to communicate to employees the purpose and importance of training, the relevance of computer training to their jobs and the outcomes expected. Originality/value - This paper contributes to the literature by emphasizing the importance of supervisory support and individual characteristics in predicting motivation to transfer.