E-government application: an integrated model on G2C adoption of online tax

被引：48

作者：

Hussein, Ramlah ^{[1
]}

Mohamed, Norshidah ^{[1
]}

Ahlan, Abd Rahman ^{[1
]}

Mahmud, Murni ^{[1
]}

机构：

[1] Int Islamic Univ Malaysia, Fac Informat & Commun Technol, Kuala Lumpur, Malaysia

来源：

TRANSFORMING GOVERNMENT- PEOPLE PROCESS AND POLICY | 2011年 / 5卷 / 03期

关键词：

E-government adoption; G2C; Online tax; Trust; Political self-efficacy; Web service quality; Malaysia; Citizens;

D O I：

10.1108/17506161111155388

中图分类号：

G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];

学科分类号：

1205 ; 120501 ;

摘要：

Purpose - The purpose of this paper is to investigate the factors influencing citizens' intention to use e-filing in the Malaysian context. Design/methodology/approach - The study used quantitative approach methodology. In total, 500 self-administered questionnaires were distributed and 411 were found usable for data analysis; 14 hypotheses were formulated and tested. Findings - Perceived ease of use and perceived usefulness, trust of the government, image, compatibility and service quality are found to be significant predictors of citizens' intention to use e-filing. Originality/value - An integrated research model of online tax adoption was developed by integrating the technology acceptance model (TAM), diffusion of innovation (DOI), perceived characteristics of innovating (PCI), web trust and perceived risk, web service quality, and political self-efficacy dimensions.

引用

页码：225 / 248

页数：24

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