Exploring the Role of Emotion in Conflict Transformation

This study examines the idea that attention to emotion in conflict management leads to conflict transformation. An experimental design compared mediated and negotiated conflict simulations in which participants were primed to discuss emotions as they moved toward agreement. Participants in the mediation group reported increased positive affect, decreased negative affect, and improved perception of other following the simulation. The negotiation group reported decreased positive affect, increased negative affect, and no difference in perception of other, yet they reported increased satisfaction. Mediated agreements included reference to the ongoing relationship, whereas negotiated agreements included tit-for-tat arrangements. Implications for organizational conflict management are discussed.