The Usability of Print and Online Video Instructions

被引：46

作者：

Alexander, Kara Poe ^{[1
]}

机构：

[1] Baylor Univ, Dept English, Profess Writing, Waco, TX 76798 USA

来源：

TECHNICAL COMMUNICATION QUARTERLY | 2013年 / 22卷 / 03期

关键词：

affordances; print instructions; technical communication; usability; user satisfaction; video instructions;

D O I：

10.1080/10572252.2013.775628

中图分类号：

G2 [信息与知识传播];

学科分类号：

05 ; 0503 ;

摘要：

This study investigates the usability of print and online video instructions for computer tasks. Usability tests, comprehension tests, and questionnaires were collected from participants, and 4 areas of usability were analyzed: effectiveness, retention, satisfaction, and preference. Findings show marginal differences between the 2 mediums, except in terms of user satisfaction and instruction length. This research helps technical communicators better understand the affordances, or potentials and limitations, of print and video instructions.

引用

页码：237 / 259

页数：23

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