Implementing an electronic records management system A public sector case study

Purpose - This article seeks to consider the practical implementation of an electronic records management system in the National Health Service Purchasing and Supply Agency, a UK government agency. Design/methodology/approach - It examines the four main stages from specifying and selecting the system through to post-implementation evaluation and identifies the lessons learned within the context of the specific organisation and its record-keeping culture. Findings - The implementation of an ERM system causes a massive cultural shift that can be made easier with the backing of senior management. However, the desired results can also be achieved with a strong team if senior management empowers the project but does not get personally involved. Originality/value - This article will give insight to those organisations that are thinking of implementing an ERM system.