Electronic government has the potential of transforming the way government works and interacts with citizens. However, recent research has found that the promised benefits are rarely completely achieved. Some of these studies highlight the importance of institutions in shaping the development, implementation, and use of information technologies in government settings. Based on a survey of Mexican federal government managers, this article explores the relationships between institutional arrangements, organizational forms, information technologies, and the outcomes of Mexican IT initiatives. Overall, it was found that there are important interactions among these variables and important similarities exist between developed countries and other realities, such as Latin America. The research presented here contributes to the field by testing causal relationships often cited in the digital government literature, but with little empirical quantitative exploration. Moreover, understanding those relationships offers guidance in the implementation of inter-organizational IT applications in government, potentially increasing their probability of success as well as the benefits for citizens and other stakeholders.
