NEW METHOD TO ASSESS SERVICE QUALITY IN CARE HOMES FOR THE ELDERLY

被引：3

作者：

Reijula, Jori ^{[1
]}

Rosendahl, Toni ^{[2
]}

Reijula, Kari ^{[2
,3
]}

Roilas, Paula ^{[4
]}

Roilas, Heikki ^{[4
]}

Sepponen, Raimo ^{[1
]}

机构：

[1] Aalto Univ, Appl Elect Grp, Otakaari 7A, FIN-02150 Espoo, Finland

[2] Finnish Inst Occupat Hlth, Good Indoor Environm Theme, Arinatie 3, Helsinki 00370, Finland

[3] Univ Tampere, Tampere Sch Publ Hlth, Tampere 33014, Finland

[4] South Karelia Hlth Serv, Dept Publ Hlth, Lappeenranta, Finland

来源：

INTERNATIONAL JOURNAL ON SMART SENSING AND INTELLIGENT SYSTEMS | 2010年 / 3卷 / 01期

关键词：

Monitoring system; service quality; electronic device; care home for the elderly; Con-Dis;

D O I：

10.21307/ijssis-2017-376

中图分类号：

TM [电工技术]; TN [电子技术、通信技术];

学科分类号：

0808 ; 0809 ;

摘要：

A simple but dependable electronic device, Con-Dis, has been developed to gain reliable information on elderly persons' perceptions of their well-being. The device has been tested and proven to be technically functional and dependable. It was tested in two care homes for the elderly and two private homes to evaluate whether it provided reliable information about the service quality. This report illustrates the practical usage of the device and shows its efficiency in gathering reliable service quality information from the focus group. The results suggest that Con-Dis is suitable for measuring the perceived service quality and seems to reduce the risk of too-positive evaluations.

引用

页码：14 / 26

页数：13

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