INFLUENCE OF INTERPERSONAL TRUST ON INNOVATIVE BEHAVIOUR OF SERVICE WORKERS: MEDIATING EFFECTS OF KNOWLEDGE SHARING

被引：7
作者：
Seo, Hyo Min [1 ]
Kim, Min Cheol [1 ]
Chang, Kyungro [1 ]
Kim, Taehee [1 ]
机构：
[1] Sungkyunkwan Univ, Coll Sport Sci, Suwon, South Korea
来源：
INTERNATIONAL JOURNAL OF INNOVATION MANAGEMENT | 2016年 / 20卷 / 02期
关键词：
Innovative behaviour; knowledge sharing; interpersonal trust; service worker;
D O I：
10.1142/S1363919616500262
中图分类号：
C93 [管理学];
学科分类号：
12 ; 1201 ; 1202 ; 120202 ;
摘要：
This study investigated the effects of interpersonal trust among service workers (i.e., trust in co-workers and supervisors) on innovative behaviour and examined the mediating effect of knowledge sharing on these relationships. A total of 188 personal trainers from 11 fitness clubs participated in this study. The results revealed that both trust in co-workers and trust in supervisors have a positive effect on knowledge sharing. Although the effect of trust in co-workers on innovative behaviour was non-significant, trust in supervisors had a significant effect on innovative behaviour. The effect of employees' knowledge sharing on innovative behaviour was also found to be significant. Additionally, the results indicated that knowledge sharing has a full mediating effect on the relationship between trust in co-workers and innovative behaviour and a partial mediating effect on the relationship between trust in supervisors and innovative behaviour.
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页数：21
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