共 30 条
- [21] Morgan D., 1997, FOCUS GROUPS QUALITA, V2nd
- [22] Morgan D.L., 1993, SUCCESSFUL FOCUS GRO
- [25] Sherman SG, 2000, J HEALTHCARE QUA, V22, P46
- [26] Patient satisfaction: A review of issues and concepts [J]. SOCIAL SCIENCE & MEDICINE, 1997, 45 (12) : 1829 - 1843
- [27] Strauss A., 1990, QUAL SOCIOL
- [28] Studer Quint, 2003, Front Health Serv Manage, V19, P3
- [29] VANMAANEN J, 1979, ADMIN SCI QUART, V24, P520