Reference services in the commons environment

Purpose - This paper describes the services offered in an information commons that primarily serves undergraduate students at a large research university. This paper provides background information on the implementation of a learning or information commons and describes the effect of the commons environment on reference services and environment and highlights the importance of a strong relationship between libraries and information technology providers in developing successful public services in an information commons. Design/methodology/approach - This article describes the transformation of an Undergraduate Library into the Information Commons and describes the implications for library services in a public services partnership. Findings - The information commons environment is one part of a library system that is evolving in response to and in anticipation of user needs. Practical implications - This paper documents a successful partnership in creating an information commons that primarily serves undergraduate students at a large research university. Originality/value - The partnering approach in developing an information commons can result in a cohesive suite of services that support students. The implications for reference services provide insight for other libraries that are planning information or learning commons.