Driving performance in a multi-agency partnership using outcome measures: a case study

Purpose - This paper aims to present the rationale for the adoption of a performance measurement approach within a partnership setting, the process followed to develop a multi-agency performance measurement framework, the resulting model and the associated challenges and key success factors. Design/methodology/approach - This paper used a case study approach. Findings -This paper describes the multi-agency outcomes-based performance measurement model used by Children's Services Planning in Northern Ireland to monitor agreed outcomes and identifies the key success factors of developing and implementing such a model. Research limitations/implications - Findings are limited to the analysis of the development of a performance measurement approach within a single partnership. Originality/value - This paper has contributed to the debate on performance measurement by illustrating a paradigm shift from collecting activity data on an organization by organization basis to managing information on a multi-agency basis using indicators based on outcomes as part of an integrated performance measurement system.