KM criteria for different types of organisations

Criteria for Knowledge Management (KM) help determine results. Our research indicated that widely accepted criteria and performance measures have not been developed for KM. This study was undertaken to establish a set of criteria to assess the effectiveness of KM for different types of organisations. Subsequently, we will discuss how to expand these criteria to develop measures. Our methodology/approach is based on a literature review to determine a list of KM outcomes followed by the Delphi Technique and survey questionnaire methods. The findings of the Delphi Technique were used to supplement literature review findings. We used both these results to develop the survey questionnaire, which was aimed at establishing criteria for assessing KM success. Future research should focus on translating the soft measures of KM into detailed metrics.