THE INFLUENCE OF EMPLOYEE PERCEPTIONS OF CUSTOMER SERVICE ON RETAIL STORE SALES

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作者：

WEITZEL, W

SCHWARZKOPF, AB

PEACH, EB

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来源：

JOURNAL OF RETAILING | 1989年 / 65卷 / 01期

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F [经济];

学科分类号：

02 ;

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页码：27 / 39

页数：13

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