Applying Return on Investment (ROI) in Libraries

被引:16
|
作者
Kelly, Betsy [1 ]
Hamasu, Claire [2 ]
Jones, Barbara [3 ]
机构
[1] Washington Univ, Bernard Becker Med Lib, St Louis, MO 63130 USA
[2] Univ Utah, Spencer S Eccles Hlth Sci Lib, Salt Lake City, UT 84112 USA
[3] Univ Missouri, J Otto Lottes Hlth Sci Lib, Columbia, MO 65211 USA
基金
美国国家卫生研究院;
关键词
return on investment; ROI; cost benefit analysis; CBA; impact; value; evaluation;
D O I
10.1080/01930826.2012.747383
中图分类号
G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];
学科分类号
1205 ; 120501 ;
摘要
State, public, academic, and special libraries are conducting and publishing the results of studies aimed at showing the value of their services and resources. Librarians must be prepared and proactive so when asked to justify budget allocations they have the tools to show their library's value and understand the importance of expressing value in terms familiar to the administrators. By identifying stakeholders and obtaining their buy in, librarians can turn data into evidence of the organization's return on investment (ROI) in the library. ROI is a powerful tool to use when establishing credibility, accountability, and evidence demonstrating the library's value.
引用
收藏
页码:656 / 671
页数:16
相关论文
共 50 条
  • [31] Return-on-investment (ROI) for electronic prognostics in high reliability telecom applications
    Wood, Steven M.
    Goodman, Douglas L.
    INTELEC 2006: 28TH INTERNATIONAL TELECOMMUNICATION ENERGY CONFERENCE, VOLS 1 AND 2, 2006, : 260 - 262
  • [32] The effect of reclaimed asphalt pavement (RAP) content and source on the return on investment (ROI)
    Abdalfattah, Ibrahim A.
    Mogawer, Walaa S.
    Stuart, Kevin
    INTERNATIONAL JOURNAL OF PAVEMENT ENGINEERING, 2023, 24 (02)
  • [33] Return On Investment (ROI) module in Customer Relationship Management (CRM): Research and application
    Li, X. G.
    Yang, S. L.
    Xie, W.
    Gu, D. X.
    FRONTIERS IN ENTERPRISE INTEGRATION, 2008, : 65 - 70
  • [34] Return on investment (ROI) of international public relations: A country-level analysis
    Lee, Suman
    Yoon, Youngmin
    PUBLIC RELATIONS REVIEW, 2010, 36 (01) : 15 - 20
  • [35] Effective asset management maximizes your return on investment (ROI) and customer satisfaction
    Johnson, K
    Mortada, MM
    4th World Water Congress: Water Supply and Water Services Management, 2005, 5 (02): : 97 - 106
  • [36] Library value (return on investment, ROI) and the challenge of placing a value on public services
    Kaufman, Paula
    Watstein, Sarah Barbara
    REFERENCE SERVICES REVIEW, 2008, 36 (03) : 226 - +
  • [37] Potential Return on Investment (RoI) on web-based Diabetes Education in UK
    Shabestari, Omid
    Roudsari, Abdul
    ADVANCES IN INFORMATION TECHNOLOGY AND COMMUNICATION IN HEALTH, 2009, 143 : 258 - 263
  • [38] Assessing return on investment in health libraries requires lateral thinking
    Urquhart, Christine
    HEALTH INFORMATION AND LIBRARIES JOURNAL, 2020, 37 (01): : 1 - 4
  • [39] Effects of Automating Recidivism Risk Assessment on Reliability, Predictive Validity, and Return on Investment (ROI)
    Duwe, Grant
    Rocque, Michael
    CRIMINOLOGY & PUBLIC POLICY, 2017, 16 (01) : 235 - 269
  • [40] Analysis of the adoption rate of Building Information Modeling [BIM] and its Return on Investment [ROI]
    Walasek, Dariusz
    Barszcz, Arkadiusz
    MODERN BUILDING MATERIALS, STRUCTURES AND TECHNIQUES, 2017, 172 : 1227 - 1234