Applying Return on Investment (ROI) in Libraries

被引：16

作者：

Kelly, Betsy ^{[1
]}

Hamasu, Claire ^{[2
]}

Jones, Barbara ^{[3
]}

机构：

[1] Washington Univ, Bernard Becker Med Lib, St Louis, MO 63130 USA

[2] Univ Utah, Spencer S Eccles Hlth Sci Lib, Salt Lake City, UT 84112 USA

[3] Univ Missouri, J Otto Lottes Hlth Sci Lib, Columbia, MO 65211 USA

来源：

JOURNAL OF LIBRARY ADMINISTRATION | 2012年 / 52卷 / 08期

基金：

美国国家卫生研究院;

关键词：

return on investment; ROI; cost benefit analysis; CBA; impact; value; evaluation;

D O I：

10.1080/01930826.2012.747383

中图分类号：

G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];

学科分类号：

1205 ; 120501 ;

摘要：

State, public, academic, and special libraries are conducting and publishing the results of studies aimed at showing the value of their services and resources. Librarians must be prepared and proactive so when asked to justify budget allocations they have the tools to show their library's value and understand the importance of expressing value in terms familiar to the administrators. By identifying stakeholders and obtaining their buy in, librarians can turn data into evidence of the organization's return on investment (ROI) in the library. ROI is a powerful tool to use when establishing credibility, accountability, and evidence demonstrating the library's value.

引用

页码：656 / 671

页数：16

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